Imperatives for the Next-Gen Insurer
A recent report from analyst firm SMA provides an update on business and technology imperatives that insurers are addressing in order to grow and compete. The fifth annual report – SMA Top 10...
View ArticleInnovation in Financial Services Firms – The Leadership Gap
Last week, Celent held a webinar to report out on the results of a survey of 110 financial services professionals conducted in October 2013. The objectives of the survey were to: 1) gauge the...
View ArticleGoogle Embedding Innovation in its Insurance Foray
‘Innovation’ is becoming a key driver for business generally, and insurance specifically. While there has been some hyperbole around the topic, we have found a few insurance industry analysts who have...
View ArticleUBI: An Innovation in Insurance – Really?
In 2012, the top five connected apps projected by 2020 were: car, clinical monitoring, security, assisted living and . . . “pay-as-you-drive insurance.” In 2013, usage-based insurance stayed in the top...
View ArticleCloud, Agility, Innovation: Is This the New Holy Triangle?
IT professionals are familiar with the sacred triangle of projects: Scope, Resources, Time. The idea is that, as in a right triangle, the scope of a project will drive the requirements for resources...
View ArticleInsurance, Technology, and Innovation: Cruising to Success or a Fast Ride to...
Innovation is certainly the rallying cry for the current era. We wonder if, by trying too hard to innovate without looking at a bigger picture, we are pushing ourselves into uncharted and unprofitable...
View ArticleThe Road to Digital is Paved … Sort of
We are hearing lots of enthusiasm for digital innovation by senior executives in insurance companies. And for good reasons. However, there may be some historical baggage that needs to be handled and...
View ArticleUSAA and Watson: Defining the Standard for Customer Service?
Some marriages are made in heaven; others are made in Las Vegas. It’s early days yet, but I think the marriage of IBM’s Watson technology with USAA’s insurance and financial services is made in...
View ArticleAligning Insurance and Emerging Technologies: Existential Requirement or A...
A recent report from SMA, “Emerging Technologies: Reshaping the Next-Gen Insurer,” has an ambitious scope, on which it delivers. Moreover, it contains a surplus of well-supported recommendations for...
View ArticleCanadian Insurance Innovation: Can We Go From Inconsistencies to Opportunities?
Frankly, we have gotten a bit weary of the term ‘innovation’. It seems that every second consultant, supplier, and blogger is beating the innovation drum, while reciting a litany of benefits ranging...
View ArticleInnovation in Financial Services Firms – The Leadership Gap
Last week, Celent held a webinar to report out on the results of a survey of 110 financial services professionals conducted in October 2013. The objectives of the survey were to: 1) gauge the...
View ArticleGoogle Embedding Innovation in its Insurance Foray
‘Innovation’ is becoming a key driver for business generally, and insurance specifically. While there has been some hyperbole around the topic, we have found a few insurance industry analysts who have...
View ArticleUBI: An Innovation in Insurance – Really?
In 2012, the top five connected apps projected by 2020 were: car, clinical monitoring, security, assisted living and . . . “pay-as-you-drive insurance.” In 2013, usage-based insurance stayed in the top...
View ArticleCloud, Agility, Innovation: Is This the New Holy Triangle?
IT professionals are familiar with the sacred triangle of projects: Scope, Resources, Time. The idea is that, as in a right triangle, the scope of a project will drive the requirements for resources...
View ArticleInsurance, Technology, and Innovation: Cruising to Success or a Fast Ride to...
Innovation is certainly the rallying cry for the current era. We wonder if, by trying too hard to innovate without looking at a bigger picture, we are pushing ourselves into uncharted and unprofitable...
View ArticleThe Road to Digital is Paved … Sort of
We are hearing lots of enthusiasm for digital innovation by senior executives in insurance companies. And for good reasons. However, there may be some historical baggage that needs to be handled and...
View ArticleUSAA and Watson: Defining the Standard for Customer Service?
Some marriages are made in heaven; others are made in Las Vegas. It’s early days yet, but I think the marriage of IBM’s Watson technology with USAA’s insurance and financial services is made in...
View ArticleAligning Insurance and Emerging Technologies: Existential Requirement or A...
A recent report from SMA, “Emerging Technologies: Reshaping the Next-Gen Insurer,” has an ambitious scope, on which it delivers. Moreover, it contains a surplus of well-supported recommendations for...
View ArticleEmerging Technologies and Insurance: How Do You Resource Innovation?
Do you and your staff have some extra cycles? Specifically, would you mind evaluating three, five, or maybe nine new technologies in your spare time? Just asking, because there might be a few things...
View ArticleThe Agent Advisor: Virtual, but Very Real
Watson, the computer made famous for winning on the quiz show Jeopardy!, is getting a lot of media attention. Already, the medical profession has already adopted Watson Oncology Advisor to advise...
View Article
